The Milestone

Frequently Asked Questions

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What types of visas can Milestone assist with?

Milestone provides expert assistance with all types of Australian visas, including but not limited to:

Student Visas
Visitor/Tourist Visas
Skilled Work Visas (subclasses 482, 186, 494, 407)
Employer-Sponsored Visas
Permanent Residency (PR)
Partner & Family Visas
Bridging Visas
University/College Admissions
AAT Appeals & Ministerial Intervention Requests

Whether you’re planning to study, work, visit, or migrate permanently, we can guide you through every step of the process with professional, tailored advice.

How long does the visa process usually take?

Visa processing times vary depending on the type of visa, individual circumstances, and Department of Home Affairs workload. We always aim to lodge complete applications promptly and keep you informed throughout the process.

Can Milestone help me find a course and college in Australia?

Yes! We have partnerships with leading Australian colleges and universities. We assist students in choosing the right course, institution, and location that align with their career and migration goals.

I want to open or invest in a business in Australia. Can you help?

Absolutely. We assist with Business Innovation and Investment Visas and guide clients through the process of starting, managing, or investing in a business in Australia. We can also connect you with relevant professionals such as accountants and business advisors.

What makes Milestone different from other migration consultancies?

At Milestone, we operate with integrity, transparency, and loyalty to our clients. Our diverse and qualified team—with backgrounds in law, business, accounting, and IT—ensures you get well-rounded advice tailored to your specific needs. We pride ourselves on being fast, responsive, and client-focused in everything we do.

Are your consultants registered?

Yes. Our team includes Registered Migration Consultants who operate in full compliance with the MARA Code of Conduct. You can trust that your case is handled with professionalism and legal compliance.

What is an AAT appeal and can Milestone help with it?

Yes, absolutely. If your visa has been refused or cancelled, you may be eligible to lodge an appeal with the Administrative Appeals Tribunal (AAT).

At Milestone, we offer full support throughout the appeal process, including:

Preparation and lodgment of your appeal
Document collection and submission
Strategy planning and case presentation
Accompanying you to your hearing and representing you during the session

Our team ensures that you are well-prepared and supported every step of the way to give your case the best possible outcome.

Do you assist with Australian citizenship applications?

Yes, we assist with all types of Australian citizenship applications, including:

Citizenship by Conferral (for permanent residents)
Citizenship by Descent (for children born to Australian citizens overseas)
Citizenship for children born in Australia who have lived here for 10 years

Do you charge for your services?

Yes, we charge for all our services, and consultations are paid. While our fees may be higher than some other agents, we guarantee you’ll feel the difference in the quality, professionalism, and personalised support you receive. With Milestone, you get value for your money—expert advice and dedicated service that truly makes a difference in your migration journey.

What is your success rate?

We have a high success rate due to our thorough approach and expert handling of cases. During your initial consultation, we will honestly assess your situation and clearly explain your chances of success so you can make informed decisions from the start.

Do you provide pro bono or free services?

We may offer free services in certain cases, such as experiencing significant financial hardship due to loss of work capacity, medical issues, or if you are affected by domestic violence. Each case is assessed individually to determine eligibility for these services.